TimbukTech
 

Let TimbukTech be your lifeline to hassle free computer service...

  • Imagine the comfort you will have knowing that your computer, network and data is being protected 24 hours a day 7 days a week.
  • Imagine of the advantages of not having to pay for full time computer support with an internal IT specialist
  • Imagine moving to the top of the service request list when your computer fails and you need assistance right now.

All of this could be yours with an IT Service Saver plan from TimbukTech. A simple, non-intrusive remote access program is added to your server or workstation by one of our technicians.


Hourly Rate
$80.00
Discounted
Discounted
Discounted
Emergency Response Time
5-7 hours
4 hours
3 hours
2 hours
On-Site Technician Visit
2-4 days
1-2 days
Next Day
Within 24 hours
Phone and Remote
Support Sessions
$25 per 15min
$20 per 15min
10min per PC / Server included,
then $20 per 15min
15min per PC / Server included,
then $15 per 15min

24-7 Remote Monitoring
[] Server stability & performance
[] Notification of unusal events
[] Daily backup monitoring
[] Daily firewall monitoring

Not Included
Included
Included
Included
Monthly Health Report
Not Included
Included
Included
Included
Corporate Grade Antivirus
Not Included
Included
Included
Included
Virus Definition Updates
Not Included
Included
Included
Included
Unlimited Remote Patch Mgmt.
Not Included
Included
Included
Included
Online Service Ticket Helpdesk
Not Included
Included
Included
Included
Weekly Disk Defrag
Not Included
Included
Included
Included
Creation of AUP
(acceptable user policy)
Not Included
Not Included
Included
Included
Quarterly review & planning meeting
Not Included
Not Included
Included
Included
Spyware Monitoring & Removal
Not Included
Not Included
Included
Included
Reduced Rate Web Hosting
Not Included
Not Included
Included
Included
Anti-Spam Solution
Not Included
Not Included
Included
Included
Application Blocking
Not Included
Not Included
Not Included
Included
Asset Blocking
Not Included
Not Included
Not Included
Included
Asset Management
Not Included
Not Included
Not Included
Included
Virus REMOVAL and cleaning
Not Included
Not Included
Not Included
Included
Vendor Liaison*
Not Included
Not Included
Not Included
Included
Shopping and ordering warranty parts*
Not Included
Not Included
Not Included
Included
Individual Computer Remote Control
Not Included
Not Included
Not Included
Included
Ramp Up Time*
Not Included
Not Included
Not Included
Included
100% No-Hassle Guarantee
Not Included
Not Included
Not Included
Included

*Labor only, all hardware and software costs will be additional.

Got Questions About Our IT Service Saver?