Managed IT Service

What to look for in Managed IT Services in central Illinois

Outsourcing your company’s IT can be complex. There are many factors to consider and many IT solutions out there. Before you start looking for managed IT services, you need to know what you’re looking for.

Not all IT solutions in central Illinois a created equal. A managed IT service may offer very minimal services or very extensive services and it’s up to you to determine what level of service you need.

On-premise or off-premise IT administration services.

A Managed Service Provider, or MSP, may provide services either on-site or remotely. If services are provided on-site, an MSP may complete hardware upgrades and troubleshoot hardware problems, while working directly with employees to resolve issues. If services are provided remotely, an MSP may operate primarily server-side and through screen sharing. Either way, IT administrative services will bridge any gaps a company currently has with its internal IT department.

Managed cloud services.

Many companies are moving towards cloud-based solutions. MSPs that specialize in cloud services will secure, protect, monitor, and maintain the company's cloud solutions, providing an as-a-Service infrastructure for the company. Companies that want to outsource their software solutions may want to establish a relationship with a cloud-based MSP, as they will be able to deploy the needed cloud-based solutions.

Help desk solutions.

Companies that don't have an internal IT department (or who want to refocus their IT department to higher priority tasks) can use the services of a help desk solution. A help desk solution will respond to trouble tickets from within the company, addressing internal issues and putting out fires. This frees up the company's own IT staff for more important tasks.

Data backup and protection.

Data is central to the operations of the modern business. MSPs may provide advanced data backup and protection suites, which will protect the company's data from malicious attacks or negligence. Frequently, cloud-based backup solutions are used to redundantly sync and protect data.

Security solutions.

Security-as-a-Service is becoming a more popular way to protect a company's infrastructure and its data. Advanced security solutions are able to monitor a network environment and identify potentially malicious behavior. An MSP will be alerted to security issues and can work to mitigate them quickly.

TimbukTech offers all of these services, so it’s time to assess your current IT infrastructure and pain points to determine the services that you need. We can walk you through the assessment in a short meeting to begin to develop a plan for your business going forward.

The needs of a company can vary depending on its industry. TimbukTech specializes in quite a few industries including financial, healthcare, local government, manufacturing, retail, and small business. Our experience in these industries makes us very knowledgeable and ready to take on industries beyond these as well!

A managed IT service provider is going to work with you as a partner. Once you find the right fit, you’re sure to improve upon and optimize your company’s entire IT infrastructure. Give TimbukTech a call at 309-444-7263 to begin exploring your options close to home!


Anonymous hacker at work

Protect your information

Scamming people has been around for ages and as long as people continue to fall for them, people will continue to set them into motion. New scams and new mediums with which to create them are changing and growing constantly. The new thing? Computers and interactive scams. As long as people use computers, criminals will continue to use them in their scamming efforts.

Some examples of common scams include:

  • The Nigerian Prince check scam
  • Winning a fake lottery or prize
  • Travel scams
  • Disaster relief scams
  • Phishing

We know people are falling for these because studies show a good percentage of people are willing to give out personal information voluntarily to people they may or may not know. This can be interpreted as a majority of the population is not careful enough with their information. It’s scary to find the numbers are sometimes in favor of the criminals.

Avoid being the victim of a scam

Education is key when it comes to scams. You should stay on top of current techniques scammers are using so you know what to look for in a scam.

How do you know if it’s legit or fraudulent?

To protect yourself, your company, and your customers from these cyber attacks you need to be up to date with current scamming trends and also know some best practices to follow in case you are suspicious of something.

Here are a list of cyber safety tips and best practices to follow to help minimize your chances of falling victim to a scam:

  1. Pop-ups
  • Make sure your browser has a pop-up blocker turned on.
  • Be suspicious of any pop-ups.
  1. Spelling errors
  2. Email
  • Be cautious of all links and attachments.
  • If you are not expecting or not familiar with an email address, be cautious.
  • Be cautious the email body is vague.
  • If you are possibly familiar with sender but were not expecting the email, reach out to the person to see if they did in fact try to email you.
  1. Familiarize yourself with popular scams or social engineering tactics
  • There are many great news websites with articles on current scams.
  • Example: JohnD@marrillych.com (Notice "Merrill Lynch" is spelled incorrectly?)
  1. If something says, “time sensitive” and you’re not familiar with the contents, do not feel the pressure to be rushed.

It’s not a bad thing to be suspicious! If something seems suspicious, consult us here at TimbukTech or do some further research to determine what the best course of action should be. Remember that like a fence or a firewall, you are the first line of defense to your money and information.

What is the best way to defend yourself against cybercrimes?

The best advice for defending against these scams is to be aware. Be aware that people are trying to scam you and be aware that the resources exist to help you spot these scams. If you follow these cyber safety tips, stay vigilant, and stay updated – You should feel more confident that you’re protecting your money and your information.


Busy man working with computer while talking on phone

Your IT guy won’t beat an MSP

Does your company work with a Managed Services Provider (MSP) like TimbukTech or are you relying on a “tech guy” in-house? We’re willing to bet that you’re relying heavily on a “tech guy” and hoping you don’t run into any difficulties. There are some drawbacks to that logic. Let’s take a look.

IT is the secondary role of your employee

Often, we find that your employee was not hired to be the IT guy, but in fact he’s the receptionist first and IT guy second. His core duties are scheduling, taking and making phone calls, routing email, directing visitors around, and much more. On top of these primary duties, your whole company is calling on this employee to fix their tech issues. At this point, he’s doing two jobs. It’s highly likely that this employee is not doing either job to his fullest ability as he can’t focus on one at a time.

Employee burnout

When one person is handling two jobs at the same time, the effort can really bog them down. He was asked to be a tech person because he knows a few things about computers and now that everyone’s aware of that, they’ll be calling upon him frequently. Anyone who has taken on extra duties beyond their core role knows that it is easy to get burnt out fairly quickly.

So now we ask, what if that employee quits? What happens when things turn ugly late at night? Is it up to this overworked employee to get up and come in to handle the situation? If he can’t come in until the next day, what does this mean for the company? Downtime can be costly.

Employee limitations

“The tech guy” can come with many limitations. Out of 40 hours in the workweek, how many are to be spent on their primary occupation and how many are to be spent on tech?

Another limitation might be training. It’s likely that this person has never read a page of a Network+ book, taken the MCSE test, or had any other IT training. Yet your company has him poking around in the network. What happens when he makes a mistake that brings the network down? Now you’re hiring a 3rd party anyway to come in and fix what’s broken. That can be expensive … often over $120 an hour, plus loss of business!

MSPs can help

When we come across a client that uses a “tech guy” in-house, we ask the following questions to assess lost revenue.

  • When was the last time your server was down?
  • How long did it take to bring it back up?
  • Were you able to conduct business without the server?
  • Did your tech person know how to fix the IT issue?
  • Did you need to call in a 3rd party to fix the IT issue?
  • How many times has the server or network gone down? Is this a fairly common occurrence?

The underlying cost of downtime could equate to a lot more than a monthly agreement with TimbukTech as your MSP. We’re here to help you understand the implications of not having a solid IT solution. Let’s explore your business’ options. Give us a call at 309-444-7263 and we’ll go through your specific needs and weigh your options.